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Elements and Performance Criteria

1. Identify and prepare operating requirements
   • Resource requirements are identified based on assessment of current workloads and staff needs in accordance with workplace procedures
2. Permits are verified on a timely basis regarding type of cargo in accordance with relevant regulatory requirements and workplace procedures
3. Hazards and route characteristics are identified, risks are assessed and control measures are implemented in accordance with relevant regulatory requirements and workplace procedures
4. Routine and potential unplanned services are identified when preparing shifts and schedules to ensure routine and contingency requirements can be met in accordance with workplace procedures
5. Fatigue risk management and fit for duty requirements are identified and considered when preparing allocation in accordance with regulatory and workplace procedures
6. Operator qualifications and regulatory competency requirements are identified and systems to monitor their ongoing currency are used in accordance with workplace procedures
7. Delivery requirements for cargo, timeslot windows and pickups are confirmed with stakeholders in accordance with contract arrangements and workplace procedures
8. Allocate resources to achieve delivery service results
   • Human and equipment resources are allocated in a timely manner to enable achievement of delivery service and optimisation of costs in accordance with workplace procedures
9. Issues and potential problems when allocating resources are identified, rectified and contingencies implemented in accordance with workplace procedures
10. Development and implementation processes for allocation are identified and addressed in accordance with work health and safety (WHS)/occupational health and safety (OHS)/occupational safety and health (OSH) and regulatory requirements
11. Allocation requirements are communicated to stakeholders in a timely manner in accordance with workplace procedures
12. Monitor and evaluate resource allocation usage
    • Systems are implemented to enable real time and accurate monitoring of resource usage against targets and organisational benchmarks in accordance with workplace procedures
13. Analysis and evaluation of resource usage against targets and organisational benchmarks is undertaken and appropriate action is taken in accordance with workplace procedures
14. Records of human and equipment resource allocation and usage are maintained in accordance with regulatory and workplace requirements
15. Effectiveness of allocation is monitored in consultation with stakeholders and information is reviewed to identify and address resource usage issues against feedback received in accordance with workplace procedures
16. Additional or replacement resources are allocated as required in accordance with workplace procedures and customer requirements
17. Report on resource usage
    • Resource usage is reported in required format and on a regular basis in accordance with workplace procedures
18. Completed reports indicating analysis of level of performance achieved and any corrective action undertaken are communicated in accordance with workplace procedures
19. Continuous improvement strategy is undertaken via review and amendment of operational procedures in line with actions undertaken during allocation of resources in accordance with workplace procedures

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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